HSM 494 Norfolk State University Total Quality Management Protocol Paper

Assignment #6

Total Quality Management or CQI

You are an assistant practice manager of a medical practice where the physicians specialize in diagnosis and treatment of cancer patients. The mission of the practice encompasses the area of the patient’s mental health associated with a cancer diagnosis. To address the psychological and sociological issues that patients endure, the physicians have decided to Identify and Institute a program/process to address these factors. Your practice manager has put you in charge of the project.

Using the Total Quality Management/ COI protocols, address the following:

1. Developing a plan:

• Describe the premise of the program and/or what goals you would want the program to achieve. In other words, what do you want to accomplish or what is your goal?

• Describe two specific outcomes that you would want to achieve through the program. e.g x% of the patients willshow……. (whatever the outcome that you identified) In other words, at the end of whatever you do, what do you want the patients to have gained?

• Describe three specific patient activities that you believe would be possible techniques for achieving those outcomes. In other words, what are you going to offer to the patients as a means of gaining the whatever you want them to gain?

• For each of the three specific activities that you considered, discuss the strengths, weaknesses, opportunities, and threats for each.

• Identify the one specific activity, from the possible activities above, that you believe is the best option to reach the best outcomes.

• Provide details to support your rationale for choosing thisone specific activity

• Describe the technique (s) by which you will measure the effectiveness of your activity. In other words, how are you going to find out if the activity really worked?

2. Present your plan in clear, scholarly, and grammatically correct language. You can choose to present the plan in any format that you think will be most effective in conveying your decision process.

3. Utilize at least two outside sources of information and citeusing APA style.

Refer to the grading rubric for guidance as to the expectations of the discussion.

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